Returns & Exchanges
The Prohibition on the "No return and No Exchange policy" does not apply if the product you bought is in perfect condition and/or has no defects.
Under the IRR of R.A. 7394 the consumer act of the Philippine a change of mind on your part does not entitle you to refund or exchange.
A Replacement Procedure Policy: Seven days Return, Seven days Replacement. Items purchased more than seven days are subject for repair.
Returns however, must be undamaged / unmodified and complete with all original accessories. Returns will not be accepted on items that are missing its packaging or accessories or that have been physically altered, modified or damaged. The COMPANY also reserves the right to refuse returns deemed to be an abuse of our return policy.
Environmental levies may be charged where applicable..
Final Sales are on all Software, Special orders, Liquid-Cooling, Projectors, Projector bulbs, VR products, Cell Phones, Batteries, Bulk Cable Spools, Printers and Consumables such as ink/toner cartridges, printer heads, imaging units, canned air and thermal paste. All bundled or bonus items must accompany returns or exchanges and must in an unused or unopened state.
N.B. Components bought and installed by the CUSTOMER are done so at his or her own risk. ACES is not liable for any damage to the Customer's existing equipment caused by, but not limited to any defects or incompatibility issues with any of the components purchased from the Company.